Kohalpur Netralaya meet all our obligations under the Consumer Act. This policy is in addition to your rights under the Nepalese Consumer Law.
*Satisfaction Guarantee
1. Item(s) must be returned within 7 days of pick up (unless the item is defective).
2. Item(s) must be returned in original condition with original packaging (unless the item(s) is defective).
3. Item(s) must have all tags and stickers attached.
4. Shipping and handling charges are not refundable.
5. Refunds will be issued in the same form as your original payment method.
6. The satisfaction guarantee is subject to product return and starts from the date of pick-up.
#Contact Lens Returns Policy
• Contact lenses are not exchangeable or refundable once the seal has been broken (unless defective).
^Free Lifetime Cleaning and Adjustments
• The Kohalpur Netralaya Guarantee for Free Lifetime Cleaning and Adjustments are subject to proof of purchase.